---
title: "Why Saying “Yes” Doesn’t Build Loyalty – Simon Sinek Explains #sales #business #strategy"
source_url: https://youtube.com/shorts/5IDmeaKVcfw
captured_at: 2025-10-26
author: "Moneyprincipals"
contributor: "ป้าเกษตร"
platform: youtube
---
# Why Saying “Yes” Doesn’t Build Loyalty – Simon Sinek Explains #sales #business #strategy

youtube video by **Moneyprincipals**, 1m30s, uploaded 2025-10-23. URL: https://youtube.com/shorts/5IDmeaKVcfw
Tags: Sales, Customer Loyalty, Sales Tips, Leadership, Business Mindset, Motivation, Inspiration, Customer Service, Success Mindset, Sales Strategy, Entrepreneur Mindset, Business Growth, Mindset Matters, Simon Sinek Quotes, Business Advice, Leadership Lessons, Sales Motivation, Customer Experience, Viral shorts, Business shorts, Youtube shorts

## Shared in LINE Note+
- 2025-10-26 22:37 by ป้าเกษตร — note: บ้านบ้าน

## Description
Most sales teams think great service = saying yes to everything.

Simon Sinek flips the script: It’s not about the outcome—it’s about how much effort you show.
Care louder. That’s how you win loyalty.
 
Credit : Simon Sinek

## Transcript (captions:auto:en-orig)
I'll give you an example. Let's say I'm on a business trip and my work is done early and I want to go home to my family. I check the website. I see that there are there's flights available on the earlier flights. Let's call it a day early. Um and so I call the airline and I say, "Hey, I'm done early. I'd really love to get home to my family. I see that you've got availability in the earlier flight. Can I get on that flight?" And the agent says, "I'm sorry. You have the wrong class of ticket. I can't change your I can't change your flight. I'm happy to pay a fee. I'm happy to pay whatever it is. Please, can I get on that flight? I'm sorry, sir. I told you you have the wrong class of uh you you have the wrong class. I can't I can't book you. You have the wrong status flight. There's nothing I can do. The computer won't let me do it. Okay. I now hate that airline. Right. Okay. Let's replay that same scenario. Hi, I'm done early. Love to go home. I see you have availability. Can I get on that flight? Sir, I want to get you home to your family. Here's the problem. Your your your ticket is the wrong class. And so, the computer won't let me. But let me let me see what I can do. I really want to get you home to your family. Click, click, click, click, click, click, click. That didn't work. Click, click, click, click. That didn't work. Sir, let me talk to my supervisor. I'm determined to get you home to your family. Go away. Come back. Sir, I talked to my supervisor. We've tried like six different things. There's nothing I can do. I am so so sorry. I just cannot get you on that earlier flight. Don't worry. Thank you for trying. I now love that airline even though I didn't get what I want. And that's what it feels like when someone cares. is it doesn't mean we always get what we want, but what we get is somebody who understands and cares about what we're trying to accomplish.